Voice of Customer ( VOC ) / CX Executive

• Analyze customer feedback to identify areas for improvement and generate actionable insights.
• Enhance end-to-end customer experience across EV charging platforms.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Collaborate with cross-functional teams to resolve customer complaints and concerns.
• Identify trends and patterns in customer feedback to inform business decisions.
• Develop and maintain reports to track customer metrics and performance.

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