Transport Coordinator

Role Summary

Transport Coordinator is responsible for managing and coordinating end-to-end employee transportation operations, ensuring safe, reliable, and efficient services across a 24x7 environment. The role requires close collaboration with transport vendors, drivers, security teams, and internal stakeholders to deliver a seamless employee commute experience while maintaining high standards of safety, compliance, and operational excellence. You will report to Senior Manager, Facilities & Procurement

Role & responsibilities

• Coordinate and manage end-to-end employee transportation operations to ensure safe, efficient, and timely services.
• Support 24x7 transport operations for employees, ensuring seamless service delivery across all shifts.
• Plan, monitor, and optimize routing and scheduling to maximize vehicle utilization and operational efficiency.
• Ensure timely pickup and drop of employees in accordance with approved schedules and service standards.
• Act as the primary point of contact for employee transportation-related queries, escalations, and feedback.
• Coordinate with transport vendors, drivers, and internal stakeholders to ensure smooth daily operations.
• Monitor transport service performance and implement corrective actions to address operational issues.
• Maintain accurate records and documentation related to transport operations, vendor performance, incidents, and compliance requirements.
• Ensure all drivers and vendor personnel comply with company policies, safety standards, and statutory requirements.
• Verify that drivers are adequately trained and inducted before deployment into operations.

Requirements

• 3-5 years of experience in employee transport operations, fleet management, or facilities management.
• Proficiency in transport management systems like SAFETRAX, Route Matic and Move Insync and MS environment.
• Experience working in a 24x7 operational environment is preferred.

Preferred candidate profile