Technical Support

 

• Experience with remote desktop applications and help desk support.

• Basic knowledge of ticketing tools (Zendesk).

• Provide technical assistance and support 24X7 for incoming queries and issues.

• Analyze issues, diagnose, and fix bugs when required.

• Work with development team to identify and resolve complex problems.

• Address urgent issues quickly, work within and measure against customer SLAs.

• Proactively monitor production and non-production environments and applications.

• Attention to detail and good problem-solving skills.

• Ability to work independently.

• Excellent Communication Skills.

• Excellent interpersonal skills.

• Good written and verbal communication.

• Flexible to work in rotational shifts (including night shift).

What key qualities will help you to stand out

• Helpdesk support.

• Incident Problem management.

• 24/7 L1 support.

• Ticketing system (Zendesk).

• Troubleshooting issues.

• Server Monitoring.

• Application monitoring.

• Handling Client Calls.

• Client Support.

• Good communication skills.