Experience
1 - 5 yrs
Job Location
Kolkata, India
Vacancy
1
Designation
Team Leader Customer Service
Job Type
ONSITE
Job Description
Job Descriptions:
Experience as Team Leader/Asst. Manager for a Tele-sales/Customer Service process should equip adequate knowledge of Call Centre metrics, understanding & efficiently driving dialer and calling processes.
Responsibilities and Desired Skills:
- Demonstrated ability to effectively manage a team.
- Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC.
- Expert knowledge of Operations processes and supporting tools.
- Drawing up action plans for the advisors requiring coaching or development
- Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required.
- Monitoring team performance. Enable development opportunities for team through participation in various initiatives.
- Preparing reports, incentive sheet, etc.
Skills Required:
- People Management
- Excellent verbal, written and interpersonal communication skills.
- Exceptional listening and analytical skills.
- Must be proficient with Microsoft Office (intermediate Word, basic Excel).
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Ability to multitask and successfully operate in a fast paced, team environment.
Extensive experience working in team handling in Operations
Total Experience: 2+ Years, Team Leader Experience: 1+ Year
BPO Experience would be added advantage
6 Days Working
Education -Any Graduate
Total Experience: 2+ Years, Team Leader Experience: 1+ Year
BPO Experience would be added advantage
6 Days Working
Education -Any Graduate