The position reports to Vadodara Regional Operations Centre (ROC) Director and you will lead the Product encoding area and help Numerator achieve the business goals of the function area.

The person is responsible to coordinate and liaise with stakeholders in Onshore on running the business as usual and driving implementation of operational strategies and ensuring correct and timely deliverables.

The Person will be focused in people management and continuously improve Operational processes to make them more efficient, reliable and cost effective.

As a member of the Managers team is responsible to work in a team spirit

Key Outcomes / Responsibilities:

Effective delivery management by ensuring high quality work in agreed timelines

Work closely with Onshore leaders which may be based in different geographical locations / stakeholders to efficiently manage the function area of Product encoding

Implement smooth transition of processes to India Centre of Excellence (COE) based on strategic roadmap and timely deployment.
Advanced reporting: Develop and deliver reports and dashboards to meet the evolving needs of the stakeholders

Focuses on improving productivity of the teams though various levers of continuous improvement.

Effective People Management of the span and deliver a data driven performance management.

Key Performance Indicator (KPI) is alignment of team members to promote and deploy data-oriented approach.

Execute mechanism to motivate people as per their performance.

Have appropriate succession planning in place for managers and expertise roles of their function area

Should be able to effectively lead conflict in their area.

Team Lead 2, Operations

Job Description

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