Job Description
TCS hiring for Service Desk
Location: Kolkata
Experience: 6-10
Must have:
Proficient in English communication and should have experience is taking calls to support 24*7 basis to customers located in US, Europe. • Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely • Work experience in ITSM ticketing tool, tracking and closure • Incident Management experience Managing incidents including business expectations and communication, should have experience in Major Incident Call handling • Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset • Exposure in remote connecting tool • Basic Desktop Troubleshooting Experience on Hardware and Software • Strong knowledge of Microsoft based operating systems (Windows 7) • Microsoft based Office 365 applications • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation) • Look out for areas of improvement to help enhance user experience from desktop support perspective. • Should be flexible to work in any shifts/Weekends • Knowledge on Customer satisfaction and handing customer experience • Should have experience in installing approved software remotely