Job Description
Proactive Hardware & Software solving problems on End User Devices
Analysis of trends and recording current health status of End User Devices
Identification where and when the issue occurred and how many users are impacted
Analysis of the events in timeline to identify root causes of issues very quickly
Cooperation with various technical teams on root cause analyses and remediation plans
Resolution of issues discovered;
Documentation of findings and recommendations
Reporting
Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
Providing input for collector packaging and assist in deployment scenarios
Perform ongoing maintenance and licence management.
Check the Appliance health (CPU, Disk & Memory Utilization)
Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
Maintaining customer specific EUCA documentation updated
Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
Key Responsibilities*
Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software