Support Analyst, FICC and EQD Applications, Information Technology

Key Areas of Responsibilities

• Monitoring production environment and act on production incidents
• Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
• Manage weekend events like software releases, BCP testing, etc.
• Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
• Documentation of Application Knowledgebase, Process.
• Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
• Proactively highlight risk any risks observed and suggest ways to mitigate impact.
• Execution of end of day batch processes, monitor and escalate issues to the point of contact.
• Continuous Improvement Focus and Tooling to improve efficiency
• Coordinate with primary stakeholders regarding strategic release management planning activities, including socialization and associated communications.

Requirements

• Degree in Computer Science, Software Engineering or IT related area
• 3+ years Support experience in an Investment Banking or Financial Domain [Must Have]
• Be proficient in at least one of these common programming languages: Python, Shell scripting, [Must Have]
• Strong in SQL, Linux, Scripting using Bash / Ksh. [Must Have]
• Familiar with DevOps stacks like Git, Jenkins, Docker, Kubernetes.
• Experience in Calypso is preferred.
• Strong understanding in entire software lifecycle, from development to production support
• Strong problem-solving and analytical skills.
• Strong desire to learn new technologies trading workflow.
• Open-minded to adopt and propose best practice.
• 3 years of experience in production support.
• Experience in production support practice like incident communication / incident management / change management
• Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on Long- term solutions
• Strong written and verbal communication skills

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