Job Description
We are looking for a Leadership SRE to take ownership of the BHIM platforms application stability, reliability, and continuous improvement. The ideal candidate will bring strong expertise in DevOps, CI/CD, and Site Reliability Engineering (SRE) practices while leading maintenance initiatives, managing critical incidents, and driving automation and operational excellence.Key Responsibilities1. Application Maintenance & Reliability
- Own end-to-end maintenance and support of BHIM applications, ensuring high availability, performance, and scalability.
- Lead incident management, root cause analysis (RCA), and issue resolution for production systems.
- Identify and resolve performance bottlenecks, defects, and system vulnerabilities.
- Implement proactive monitoring and alerting frameworks to minimize downtime.
2. DevOps, CI/CD & SRE Enablement
- Drive adoption and optimization of DevOps practices, CI/CD pipelines, and automation frameworks.
- Work closely with engineering teams to improve deployment reliability, release cycles, and rollback strategies.
- Implement SRE principles such as SLIs, SLOs, error budgets, and system observability.
- Enhance system resilience through capacity planning, failover strategies, and chaos testing (preferred).
3. Leadership & Team Oversight
- Provide technical leadership and guidance to software maintenance and support engineers.
- Define KPIs, SLAs, and operational metrics for system performance and team efficiency.
- Foster a culture of ownership, accountability, and continuous improvement.
- Act as a technical escalation point for high-impact incidents.
4. Process Excellence & Automation
- Establish and improve maintenance processes, including patch management, version control, and release governance.
- Drive automation in monitoring, deployment, and incident response to improve operational efficiency.
- Ensure adherence to ITIL practices and service management frameworks.
5. Stakeholder & Cross-Functional Collaboration
- Collaborate with development, infrastructure, security, and business teams to align maintenance with business goals.
- Provide regular updates to leadership on system health, risks, and improvement initiatives.
- Ensure seamless coordination during critical releases and production incidents.
6. Security & Compliance
- Ensure timely implementation of security patches, vulnerability fixes, and regulatory compliance requirements.
- Work with security teams to perform periodic audits and risk assessments.
- Maintain adherence to data security and financial system compliance standards.
7. Vendor & Ecosystem Management
- Coordinate with third-party vendors and service providers supporting the BHIM ecosystem.
- Monitor vendor performance and ensure adherence to SLAs and uptime commitments.
- Support licensing, upgrades, and integration activities as required.
Key RequirementsEducation & Experience
- Bachelors/Master’s degree in Computer Science, IT, or a related field.
- 15+ years of experience in software maintenance, production support, DevOps, or SRE.
- Proven experience in handling high-availability, transaction-heavy platforms (preferably fintech/payments).
Technical SkillsStrong expertise in:
- DevOps practices and CI/CD pipelines
- Site Reliability Engineering (SRE) frameworks
- Production monitoring tools (e.g., Prometheus, Grafana, ELK, Splunk)
- ITSM tools (e.g., ServiceNow, Jira Service Management)
- Experience with cloud platforms (AWS/Azure/GCP) and microservices architecture.
- Strong understanding of:
- System debugging, performance tuning, and incident management
- Database management (SQL/NoSQL)
- Security best practices and compliance frameworks
2. Leadership & Behavioral SkillsStrong technical leadership and decision-making capability.Excellent stakeholder communication and incident handling skills.Ability to operate in a high-pressure, real-time financial transaction environment.Strong analytical and problem-solving mindset.Preferred QualificationsITIL certification or experience in IT service management frameworks.Experience in fintech, digital payments, or banking ecosystems (UPI preferred).Exposure to Agile, DevSecOps, and automation-first environments.Why Join BHIMWork on one of India’s most critical and high-scale digital payment platforms.Opportunity to solve complex scalability and reliability challenges.Drive impact at national scale in the fintech ecosystem.