Sr. Technical Support Engineer

Roles and Responsibilities", "dataset": [ "Comprehend and audit tech support activities pertaining to computer hardware warranty parts dispatches.
", "Provide L2 support to team members for tech support case log audits through email & chat.
", "Reviewing web-based dispatch orders and processing as per set guidelines.
", "Comprehending troubleshooting notes on dispatch orders and relating it with parts requested.
", "Validating troubleshooting and correctness of the orders.
", "Experience in a ticketing tool.
", "Experience/willingness to work in providing online support.
", "Compliance with company policy, process policy and procedure.
" ] }, { "title": "Skill Required", "dataset": [ "Computer hardware knowledge is mandatory.
", "Should be well versed with functioning and troubleshooting desktops, laptops & servers.
Should know the terminology used.
", "Candidates should read, write and understand English.
", "Candidates should be able to multi-task.
" ] }, { "title": "Other Requirements", "dataset": [ "The candidate should be flexible for working on Indian holidays.
", "Schedule Adherence (Be on time for shift) and be flexible to work on any day of the week, in any time window as per the shift assigned and on Indian holidays.
", "Should be interested in building a long-term career with the company.
" ] }, { "title": "