Experience
2 - 5 yrs
Job Location
Hyderabad, India
Vacancy
1
Designation
Senior Software Engineer
Job Type
ONSITE
Job Description
-
Hiring Follow up on requests and incidents and provide in person end user service Receives, analyze and submit requests from the business
- Service coordination between different IT teams
- Technical skills required to perform troubleshooting and help in resolutions
- Creation of documentation related to IT infrastructure Excellent Level 2 troubleshooting skills
- Provide suggestions for continual improvement
- Research solutions through internal and external knowledge base as needed
- Test fixes to ensure the problem has been adequately resolved
- Perform post resolution follow ups with Level I Technicians as required
- Deploy desktops, Laptops, Tablets and Printers
- ` Provide support for Video Teleconference and Collaboration tools like Cisco Webex/Jabber
- Perform AD password resets and On Call Support on Critical/Emergency situations