Experience
7 - 12 yrs
Salary (CTC)
₹8.9L - ₹12.3L
Job Location
Chennai, India
Vacancy
1
Designation
Senior Data Analyst
Job Type
ONSITE
Job Description
We are looking forward to hire MS Excel Professionals in the following areas :
Job description:
Experience required: 7+ years
Requirements:
Job Title : Product Support Engineer / Technical Analyst
About the Role
We are seeking a motivated engineering graduate with strong analytical and communication skills to join our product support team. This role involves troubleshooting fleet connectivity and data quality issues, managing customer-facing support activities, and collaborating with cross-functional teams to enhance product performance and customer satisfaction.
About the Role
We are seeking a motivated engineering graduate with strong analytical and communication skills to join our product support team. This role involves troubleshooting fleet connectivity and data quality issues, managing customer-facing support activities, and collaborating with cross-functional teams to enhance product performance and customer satisfaction.
Key Responsibilities:
- Monitor dashboards, create and resolve support tickets related to fleet connectivity, data quality, and subscription services (e.g., Product Link devices, VisionLink).
- Troubleshoot technical issues and provide timely resolutions to dealers and customers.
- Analyze and interpret data, preparing customer-facing reports and insights.
- Collaborate with process partners and development teams to provide input on product enhancements and dashboard improvements.
- Develop and maintain knowledge bases, FAQs, and documentation of support activities for future reference.
- Assist Product Service Engineers in preparing failure analyses, summary reports, and technical communications.
- Establish and maintain strong relationships with dealers, suppliers, and Client departments.
- Ensure effective communication between Client and dealers, addressing technical product concerns and escalating issues when necessary.
Required Qualifications:
- Bachelor s degree in engineering (any discipline).
- Strong analytical and data interpretation skills.
- Proficiency in Microsoft Office applications, with advanced Excel skills.
- Basic working knowledge of Power BI for reporting and visualization.
- Familiarity with SQL for data querying and handling large datasets (preferred).
Preferred Experience
- Customer-facing product support in critical sectors (healthcare, transportation, energy, utilities, etc.).
- Direct interactions with international customers outside India.
- Experience in technical troubleshooting and product support documentation.
Key Skills
- Product Support & Technical Troubleshooting
- Effective Communication & Stakeholder Management
- Microsoft Office (mandatory), Power BI (basic), SQL (basic)
- Strong attention to detail, curiosity, and ability to prioritize effectively
What We Value
We are looking for a self-initiator who thrives in collaborative environments, demonstrates a strong sense of priorities, and is committed to delivering high-quality support to customers and partners worldwide
We are looking for a self-initiator who thrives in collaborative environments, demonstrates a strong sense of priorities, and is committed to delivering high-quality support to customers and partners worldwide
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.