Soft Service Executive

Role & responsibilities

Key aspects:
• Monitoring of Housekeeping related activities
• Ensure the tickets are closed is consistent and in line with requests received from the user.

• Should have hands on Excel and Excel formulas and presenation.
  • Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.
  • Build relationships by engaging clients in genuine, personable conversations.
  • Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested
  • Arrangement of all consumables and supplies for Client / any visits
  • Preparing the Daily/Weekly and Monthly reports
  • Interacting with the service & supply vendors.
  • Undertake daily facility rounds and find out snags and raising and followup for the closure with M&E Team and update the closure reports.
  • Effectively manage service provider teams to ensure an on time deliverable system.
  • Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.
• Client/Stakeholder Management
  o Proactively engage stakeholders to ensure that on site clients expectations are met though high levels of customer service
  o Build and develop effective client / stakeholder relationships across multiple levels of the organization
  o Proactively understand the customers/ employees needs and act on them before being requested
  o Maintain high standards of housekeeping of facility
  o Improvements in the office aesthetics and operations as per need
  o Handling billing and invoicing
  o Adherence to the monthly forecast
  o All invoices received from our vendors will also be on your watch—ensuring that they are checked, verified and authenticated based on regulatory standards
  o Work on getting quotations as per site need
  o Sharing indents for monthly material supply
  o Zero stock out of situation
  o Collecting all documents from the vendor for compliance audit
  o Developing interesting & fun user engagement activities