Soft Service Executive

Key Responsibilities

Housekeeping Operations

• Monitor daily housekeeping activities across common areas, offices, lobbies, cafeterias, and washrooms.
• Conduct routine inspections to ensure cleanliness standards are maintained.
• Ensure cleaning schedules are followed effectively.
• Verify completion of daily housekeeping tasks.

Washroom Hygiene Management

• Conduct regular washroom inspections.
• Ensure availability of consumables such as tissue paper, hand wash, and air fresheners.
• Monitor odor control and cleanliness standards.
• Address hygiene-related complaints promptly.

Manpower Supervision

• Supervise housekeeping staff deployment and attendance.
• Ensure grooming standards and PPE compliance.
• Conduct daily briefings and toolbox talks.
• Monitor staff performance and productivity.

Client Coordination

• Attend and resolve client complaints related to housekeeping and soft services.
• Conduct routine client walkthroughs.
• Ensure timely closure of service requests.
• Maintain positive client relationships.

Vendor Management

• Coordinate with housekeeping, pest control, and landscaping contractors.
• Monitor vendor performance against agreed SLAs.
• Ensure compliance with contractual requirements.

Quality Audits & Inspections

• Perform daily area inspections and quality audits.
• Identify service gaps and implement corrective actions.
• Maintain audit records and reports.
• Support internal and external audits.

Inventory & Consumables Management

• Monitor stock levels of housekeeping consumables and chemicals.
• Maintain inventory records.
• Raise material requisitions as required.
• Prevent wastage through proper monitoring and control.

Safety & Compliance

• Ensure safe handling and storage of chemicals.
• Verify use of PPE by housekeeping staff.
• Report unsafe practices and conditions.
• Support implementation of EHS standards.

Waste Management

• Ensure proper segregation of waste.
• Monitor waste collection and disposal activities.
• Support sustainability and recycling initiatives.

Key Performance Indicators (KPIs)

• Housekeeping Audit Score
• Washroom Hygiene Compliance
• Client Complaint Resolution Time
• SLA Achievement
• Consumable Usage Control
• Vendor Performance Compliance
• Staff Attendance & Productivity
• Safety and PPE Compliance

Educational Qualification

• Graduate in any discipline.
• Diploma in Hotel Management, Facility Management, or Hospitality Management preferred.

Experience

• 2 to 5 years of experience in housekeeping or soft services within:
• IT Parks
• Commercial Buildings
• Corporate Offices
• Hospitals
• Hotels
• Shopping Malls

Skills Required

Technical Skills

• Housekeeping Management
• Washroom Hygiene Standards
• Vendor Coordination
• Stock & Inventory Management
• Quality Audits
• MS Excel, Word, and PowerPoint

Behavioral Skills

• Good Communication Skills
• Client Management
• Leadership & Team Handling
• Problem Solving
• Attention to Detail
• Time Management

Role & responsibilities

Preferred candidate profile

Perks and benefits