soft service executive

Job Summary Responsibilities Key Responsibilities

• Oversee daily operations of non-technical facility services (cleaning, waste management, landscaping, pest control, catering, reception, mailroom, security)
• Ensure all services meet quality standards and service level agreements
• Maintain consistent service delivery across all facilities

Vendor Management

• Manage relationships with multiple service providers and contractors
• Monitor contractor performance through regular inspections
• Ensure compliance with contracts and service agreements
• Coordinate vendor schedules and resolve service issues
• Negotiate contract renewals and new service agreements

Budget Cost Control

• Manage soft services budgets and track expenses
• Identify cost-saving opportunities without compromising quality
• Prepare financial reports and analyze spending patterns
• Recommend efficiency improvements

Compliance Safety

• Ensure all services comply with health, safety, and environmental regulations
• Maintain proper documentation and records
• Coordinate safety training for service staff
• Implement hygiene and sanitation best practices

Quality Assurance

• Conduct regular audits, inspections, and quality checks
• Handle user feedback and resolve complaints promptly
• Implement continuous improvement initiatives
• Monitor and report on performance metrics

Stakeholder Communication

• Serve as primary contact between occupants, management, and service providers
• Communicate service schedules and planned activities
• Coordinate with building management teams
• Prepare regular performance reports for senior management

Required Qualifications

• Bachelors degree in Facility Management, Business Administration, or related field
• 2-4 years experience in facility or soft services management
• Strong vendor management and negotiation skills
• Knowledge of health and safety regulations
• Excellent communication and problem-solving abilities
• Proficiency in facility management software and MS Office

Location Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.