ServiceNow Developer - ITSM & GRC Module Sunday Online Drive

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: ServiceNow Developer - ITSM & GRC Module

Experience Range: 5 to 12 Years

Location: Hyderabad

Interview Date: Sunday Online

Must Have:

ServiceNow

• Strong experience in ServiceNow Development and Administration.
• Hands-on expertise in:
• ITSM Suite
• GRC/IRM Modules
• Flow Designer
• Service Catalog
• CMDB
• Integration Hub
• Virtual Agent (preferred)

Technical Skills

• JavaScript
• HTML/CSS
• REST & SOAP APIs
• JSON/XML
• ServiceNow Scripting
• MID Server Configuration
• Integration Development

ITSM Modules

• Incident Management
• Problem Management
• Change Management
• Request Management
• Service Catalog
• Knowledge Management
• Asset & Configuration Management

GRC / IRM Modules

• Policy & Compliance
• Risk Management
• Audit Management
• Vendor Risk Management
• Operational Risk Management
• Integrated Risk Management (IRM)

Good-to-Have:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (ITSM)
• ServiceNow CIS - Risk & Compliance / GRC Certification
• ITIL Foundation Certification

Essential:

ServiceNow Development

• Design, develop, and customize ServiceNow applications and modules.
• Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Notifications.
• Develop workflows and Flow Designer solutions to automate business processes.
• Create and maintain Service Catalog items, Record Producers, and Knowledge Management solutions.
• Develop integrations with external systems using REST, SOAP, MID Server, and Integration Hub.

ITSM Responsibilities

• Implement and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
• Configure SLAs, approval workflows, assignment rules, and escalation mechanisms.
• Support CMDB management and Service Mapping activities.
• Drive ITSM process improvements and best practices aligned with ITIL standards.

GRC / IRM Responsibilities

• Configure and support Policy & Compliance Management.
• Implement Risk Management and Risk Assessment frameworks.
• Develop controls testing, compliance monitoring, and audit management workflows.
• Configure Vendor Risk Management and Operational Risk Management modules.
• Build dashboards, reports, and risk/compliance metrics for stakeholders.

Collaboration & Support

• Gather and analyze business requirements from stakeholders.
• Perform root cause analysis and troubleshoot platform issues.
• Participate in ServiceNow upgrades, patching, and platform optimization.
• Maintain technical documentation and development standards.

Minimum Qualification:

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)