Service Desk Professional

• A Service Desk Associate is responsible for providing first-line technical support to end-users, resolving technical issues, and maintaining the company's IT systems and services

Key responsibilities:

• Respond to customer inquiries and requests for assistance through phone, email, chat, or in-personTroubleshoot technical issues and resolve them in a timely manner
• Log and track customer requests and incidents in a service management system
• Escalate complex or unresolved incidents to higher-level IT support staff
• Update knowledge base and create documentation for common issues and solutions
• Ensure customer satisfaction by providing excellent customer service
• Assist with the setup and maintenance of IT equipment, such as computers, printers, and phones

Requirements:

• Experience in customer service and technical support
• Basic knowledge of computer hardware, software, and operating systems
• Ability to troubleshoot technical issues and find solutions
• Strong verbal and written communication skillsGood organizational and time management skills