Experience
1 - 5 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Service Desk
Job Type
Not specified
Job Description
- A Service Desk Associate is responsible for providing first-line technical support to end-users, resolving technical issues, and maintaining the company's IT systems and services
Key responsibilities:
- Respond to customer inquiries and requests for assistance through phone, email, chat, or in-person
- Troubleshoot technical issues and resolve them in a timely mannerLog and track customer requests and incidents in a service management system
- Escalate complex or unresolved incidents to higher-level IT support staffUpdate knowledge base and create documentation for common issues and solutions
- Ensure customer satisfaction by providing excellent customer service
- Assist with the setup and maintenance of IT equipment, such as computers, printers, and phones
Requirements:
- Experience in customer service and technical support
- Basic knowledge of computer hardware, software, and operating systems
- Ability to troubleshoot technical issues and find solutions
- Strong verbal and written communication skills
- Good organizational and time management skills