Experience
2 - 5 yrs
Job Location
India
Vacancy
1
Designation
Service Desk
Job Type
Not specified
Job Description
- Provide timely and effective technical support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Document customer interactions and resolutions in a professional manner.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Develop and maintain a thorough understanding of our products and services.
- Identify opportunities to upsell and cross-sell products or services to existing customers.
Qualification : BBA , B.E,B.tech,BCA,Bcom, BSC, BA(literature) M.com, 2014/2015/2016 batch only
NO Bar in Percentage / NO Backlog