Experience
1 - 4 yrs
Job Location
India
Vacancy
1
Designation
Service Desk
Job Type
Not specified
Job Description
We are looking for a skilled Service Desk Professional to join our team at Squircle IT Consulting Services Pvt Ltd. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our clients.
Roles and Responsibility
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues in a timely and professional manner.
- Document customer interactions and resolutions in a clear and concise manner.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Stay up-to-date with new technologies and processes to improve customer support.
- Participate in training and development programs to enhance customer service skills.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Experience with customer relationship management software.
- Ability to adapt to changing situations and priorities.
- Strong attention to detail and organizational skills.
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