Service Desk Engineer

Roles and Responsibilities :

• Provide technical support to customers through phone, email, or chat for IT-related issues.
• Troubleshoot and resolve hardware and software problems in a timely manner.
• Escalate complex issues to senior engineers or other teams as needed.
• Document customer interactions and resolutions in a clear and concise manner.

Job Requirements :

• 1-4 years of experience in an IT Service Desk environment.
• Strong knowledge of Windows operating systems, Active Directory, DNS, DHCP, printer setup/configuration.
• Excellent communication skills with ability to work effectively with diverse groups of people.