Experience
Up to 5 yrs
Job Location
Not specified
Vacancy
1
Designation
Service Coordinator
Job Type
ONSITE
Job Description
Coordinate and manage all customer service requests and complaints through O2 Care. Act as the central point of communication between customers, service engineers, and branch teams. Schedule and assign service calls to technicians based on location, urgency, and expertise. Monitor service job progress and ensure timely closure with proper documentation. Maintain and update service records in the ERP system accurately. Follow up with customers post-service to ensure satisfaction and collect feedback. Generate daily and monthly service performance reports for management review. Ensure adherence to company service standards, warranty policies, and O2 Protection plans.
Location
MANJERI
State
Kerala
Country
INDIA