Senior Operations Manager

Key Responsibilities

• Ensures end to end smooth running of logistics operations for the zone/area
• Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
• Responsible for all the SLA's & TAT are maintained.
• Responsible for reduction in cost and increase in productivity for the region.
• Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc.
• Handles the continuous improvement projects w.r.t., cost service and employee productivity • Maintenance of all the operational budgets
• Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion. • Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
• Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages
• Impart behavioral & soft skills training to the team as and when required.
• Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices
• Monitoring security parameters across region and ensures no unlawful activity occurs