Experience
5 - 9 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Senior Quality Assurance Specialist
Job Type
Not specified
Job Description
At Dow, we believe in putting people first and we re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.
If you re looking for a challenge and meaningful role, you re in the right place.
About you and this role
Dow has an exciting opportunity for Senior ISC Quality Specialist who focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales and logistics/ITO, with and end-to-end focus and a customer view point.
The role includes both short term operational troubleshooting as well as the longer term view of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope.
The role promotes a customer focused Integrated Supply Chain Quality culture by acting as the voice of the customer within the Business and the voice of the Business Supply Chain in front of the customers.
Role requires broadened conceptual and working knowledge and experience in job discipline to perform a range of work assignments. Candidates should use prescribed guidelines or policies in analyzing situations and receive a moderate level of guidance and direction.
Candidates should analyze possible solutions using technical experience, judgment, and precedents to solve problems. In this role, you will require understanding of key business drivers for your discipline and function.
Responsibility to use technical experience, established practices, and personal judgement to analyse and resolve straightforward problems. The performance impacts the quality of your own work and your team s work and requires that you work within established guidelines and policies.
Responsibilities
- Represents the business ISC in front of the Area Commercial teams and in front of the customers. Accountable for the delivery of the target service levels in the Area of scope, including Get it Right, OTD, Order Automation/touches, SMI, supply chain cost to serve, Service QNs and days to close
- Champions Customer Success Teams in the Area, thus creating/maintaining a culture in the businesses where every employee is generating value for the customers and for Dow
- Accountable to understand business needs, identify gaps and collaborate with ISC Improvement Teams in implementing projects to improve the overall effectiveness and efficiency in the OTC space. Works closely with leveraged support functions (in particular Customer Service, Logistics including outplants, Procurement) to ensure the business requirements are most effectively met
- Leads collaboration projects with strategic customers to reduce waste in the E2E Supply Chain and enhance customer and supplier collaboration. Networks with other Supply Chain Quality Leaders to optimize operations and leverage best practices globally
- Works with Quality, Regulatory and Logistic functions to develop a supply chain strategy to implement applicable quality/regulatory management systems (e.g. ISO 9001, TS 16949, ISO 22000, GMP, GDP, etc.) for all aspects of supply chain operations. Where appropriate, facilitate external systems certifications/audits (e.g. ISO 9001, FDA, etc.)
- Ensures effective design, implementation, and deployment of the cross functional CAMP work process for the business in the Area of scope. For example, ensure effective RCIs and minimizes rework on customer complaints
Qualifications
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.