Experience
2 - 4 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Senior Customer Support Executive
Job Type
ONSITE
Job Description
Experience:
2 to 4 Years
Technical Skills:
Proven experience in customer service or support roles.
Responsibilities: - Proven experience in customer service or support roles.
- Ability to handle difficult or irate customers with patience and professionalism
- Handling candidate grievances and queries
- Problem-solving and critical-thinking abilities
- Familiarity with customer support software or ticketing systems
- Strong multitasking and time management skills
- Timely reports
- Good Communication: English/Hindi- Mandatory
- Quick Learner and Good Observation & listening skills
- Achiever & Process oriented
- Objection Handling & Negotiation
- Telephone & Mail Etiquette
- Adaptability & Sustainability
- Experience with live chat or phone support platforms