Experience
4 - 9 yrs
Job Location
Gurugram, India
Vacancy
1
Designation
AV Engineer
Job Type
Not specified
Job Description
About Masters Union
Founded in 2020, Masters Union is a new-age, industry-led university focused on business, technology, engineering, and entrepreneurship. Built around learning by doing, the institution combines academics with real-world projects, startup building, and global exposure, with the ambition of becoming one of the worlds top business schools and multidisciplinary universities over the next two decades.
Today, Masters Union has nearly 3,500 students across undergraduate, postgraduate, and executive programs, with almost half being experienced professionals. Spread across nearly 5 lakh square feet in Gurgaon and Manesar, the institution houses the PwC Center for Generative AI, a Bloomberg Lab, Gurgaons premier maker space, AI and robotics infrastructure, advanced bioengineering workshops, and startup incubation spaces, while also expanding into areas such as bioengineering and genetic engineering.
The institution is chaired by Manoj Kohli, former CEO of Bharti Airtel and former Country Head of SoftBank India. Its leadership ecosystem includes Vivek Gambhir, Pankaj Bansal, Sanjiv Bikhchandani, Amitabh Kant, and 30+ other founders, CEOs, investors, and policymakers who contribute to teaching and institution building.
Masters Unions flagship postgraduate program has recorded the highest average salary among MBA-equivalent programs in India, with graduates placed at firms such as Bain & Company, Boston Consulting Group, Google, and Microsoft. The institution has also built one of the countrys strongest student startup ecosystems, with 10+ students pitching on Shark Tank India and 20+ students raising external funding for their ventures, alongside several successful creators and internet entrepreneurs.
About the Role
The AV & IT Support Executive will be responsible for ensuring smooth day-to-day technology operations across classrooms, meeting rooms, and offices by providing reliable audio-visual and IT support. This role demands a hands-on, solution-oriented professional who can manage setups for live sessions and events, troubleshoot technical issues quickly, and maintain IT and AV infrastructure to deliver a seamless experience for faculty, staff, and students.
Specifically, this role will involve
- Setting up and operating projectors, displays, sound systems, microphones, speakers, and cameras for classrooms, meetings, and events.
- Managing and supporting virtual meeting platforms such as Zoom, Microsoft Teams, and Google Meet, ensuring smooth live sessions and hybrid meetings.
- Troubleshooting audio, video, and connectivity issues in real time during classes, meetings, and events.
- Handling cabling and connections including HDMI, VGA, and network cables, with a basic understanding of AV wiring and diagrams.
- Installing, configuring, and troubleshooting Windows and macOS systems, including desktops, laptops, printers, and Wi-Fi setups.
- Resolving basic network and internet issues and provide first-level IT support to users.
- Performing basic hardware checks, minor repairs, and software installations, including MS Office and Outlook support.
- Managing user logins, email setup, and basic access-related issues.
- Maintaining inventory and upkeep of IT and AV equipment, ensuring assets are tracked, functional, and well-maintained.
- Providing on-ground technical support during live meetings, events, workshops, and academic sessions.
Ideal candidate will have
- Diploma or Bachelors degree in IT, Computer Science, Electronics, or a related field preferred.
- 14 years of experience in IT support, AV support, or technical operations in an office, campus, or event-driven environment.
- Hands-on experience with AV setups including projectors, sound systems, microphones, cameras, and display systems.
- Working knowledge of Zoom, Microsoft Teams, Google Meet, and basic conferencing room setups.
- Good understanding of Windows and macOS installation, troubleshooting, and basic hardware support.
- Basic knowledge of networking, Wi-Fi setup, cabling, and internet troubleshooting.
- Familiarity with MS Office, Outlook, and basic user account/email setup.
- Organized and detail-oriented, with the ability to maintain equipment inventory and documentation.
- Strong problem-solving mindset, quick response time, and a service-oriented attitude with the ability to support live sessions and events under pressure.