Job Description
Designation: Senior Analyst
Job Description:
• Lead resolution of escalated user problems, ensuring accountability and timely closure. • Mentor Analysts, review their work, and provide constructive feedback. • Maintain and optimize IT asset inventory with compliance visibility. • Oversee tracking systems to identify recurring failures, propose process improvements, and ensure auditready documentation. • Communicate effectively with senior management, vendors, and crossfunctional teams. • Own integrity of network, server deployment, and enterprise security posture. • Administer servers, desktops, printers, routers, switches, firewalls, phones, and cloud integrations. • Prepare escalation communication and compliance documentation for audits and stakeholder review. • Strong communication skills: precise email writing, professional escalation notes, and auditready documentation. • Flexible and adaptable, able to manage US shift escalations and crossregional coordination. • Strategic contribution: participate in IT roadmaps, hardware refresh planning, and risk assessments.
Educational Background: Any Degree Experience Required: 3-6 years City / Location: Coimbatore/ In Office Shift: Rotational
Standardized skillset:
Operating Systems: Advanced proficiency in Windows Server (2016, 2019, 2022) Knowledge of Linux distributions (Ubuntu, CentOS, RHEL) with troubleshooting expertise.
Networking & Security: Good understanding of TCP/IP, DNS, DHCP, subnetting, firewalls, VPNs, routing Experience with SIEM tools (Log360, Splunk, Dynatrace) and vulnerability management
Directory Services: Expertise in Active Directory, Group Policy, LDAP schema design and troubleshooting
Virtualization & Cloud: Experience with VMware vSphere/ESXi, Microsoft HyperV Exposure to cloud platforms (Azure, AWS) for hybrid infrastructure
Scripting & Automation: Experience in PowerShell and Python for automation frameworks Design and maintain reusable scripts for compliance and monitoring
Monitoring & Performance: Define monitoring standards, integrate tools (Nagios, Zabbix, SolarWinds, Dynatrace) Analyze performance trends and proactively remediate issues
Backup & Recovery: Design disaster recovery strategies, validate backup integrity, lead DR drills
Security Practices: Lead patch management cycles, enforce rolebased access control Conduct vulnerability assessments, audit logging, and compliance reporting