Job Description
Job Summary
Codemonks largest client relationships are being run by our founders today including a global enterprise account where weve completed 27 engagements out of 70+ opportunities pursued over the relationship, and a strategic overseas partnership targeting 3x growth this year. Were hiring the first dedicated owner for that work: someone who turns steady delivery relationships into deliberately grown accounts, rather than waiting for the client to ask.
Youll own a portfolio of existing accounts spanning our largest strategic relationships and a set of smaller, recurring accounts. Twelve months in, you will be running structured account plans for your top accounts, owning the commercial relationship pricing, negotiation, deal shaping rather than relaying proposals from our pre-sales team. Youll have built a track record of self-originated cross-sell and upsell opportunities across all three of Codemonks service lines. On our very largest accounts, youll operate alongside company leadership, who stay involved as executive sponsors this role is the account strategist and day-to-day commercial owner, not a replacement for that senior relationship.
What youll do
- Own the commercial relationship for a named portfolio of existing accounts, spanning global enterprise and mid-market industrial clients, from high-touch strategic accounts to lighter-touch recurring ones
- Build and maintain structured account expansion plans growth levers, quarterly roadmap, risk register for your top accounts, and run regular account reviews
- Proactively identify and pitch cross-sell and upsell opportunities across Codemonks three service lines, rather than waiting for the client to ask
- Own pricing strategy and commercial structuring for deals within your accounts, partnering with our pre-sales team for technical scoping and estimates rather than simply passing their output through
- Track account health signals utilization, satisfaction, delivery feedback in partnership with delivery teams, and convert them into commercial conversations before they become risks
- Keep CRM records for your accounts accurate and complete, as a byproduct of running the account well not as the job itself
- Partner with company leadership on executive-level engagement (client visits, roadmap workshops) for your most strategic relationships
What were looking for
Required
- 5-7 years of experience in account management, client partnership, or enterprise sales within a project-based professional services, IT services, or software consulting environment (not primarily subscription/SaaS customer success)
- Experience owning commercial outcomes for enterprise accounts pricing conversations, contract negotiation, deal structuring not just relationship maintenance
- A track record of growing revenue within existing accounts through self-originated cross-sell or upsell, not only responding to inbound requests
- Comfort translating technical capability into business value for enterprise stakeholders, and partnering closely with technical or pre-sales teams for deeper scoping
- Strong CRM discipline and follow-through
- Excellent stakeholder management skills, comfortable navigating multiple levels of a large enterprise organization
Preferred
- Experience managing accounts in FMCG, manufacturing, or industrial sectors
- Experience selling AI, data, or software services specifically
- Exposure to international client engagement, particularly Japan
- Experience building and running structured account plans or quarterly business reviews