Job Description
Minimum of 5 years of experience in a full cycle implementation as well as in support projects.
At least 2 full cycle software implementations integrating CRM and ERP applications.
Minimum of 5 years of experience of extensive business process knowledge in areas such as
Interaction Center, WEBUI, Mobile Integration, Service Management, Marketing, and Sales Including
integration areas with Sales and Distribution, Materials Management, Production Planning,
Financials, and Controlling
Experience in Integration between C4C and CRM On Premise / SAP ERP either using HCI or PI
Perform detailed analysis of complex business process requirements and provide appropriate
system solutions; identify, interpret, validate and document customer requirements
Facilitate workshops to collect business requirements
Map client business requirements, processes and objectives; develops necessary product
modifications to satisfy clients' needs.
Identify gaps, issues and work around solutions.
Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.
Handle changes or emergency transports as needed for high priority issues;
Document functional designs, test cases and results.
Proactively identify and propose business process and/or system enhancements
Provide consulting services on both new implementations and existing support projects
Act as a liaison between the business functions and the technical team.
Provide ad-hoc training and user support as required