Skill required: Order Management - Order Management
Designation: Sales Operations Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "- Exceptional leadership, team-building and motivational skills
Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale
Result oriented leader managing teams of 150+ HC working in remote and hybrid environment.
Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.
Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication
Proven record in complex problem solving and executive escalation management
Strong analytical and logical skills to interpret metrics and drive actionable insights
Fostering the teams with the mindset of innovation, out of box approach and use oThe team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.
What are we looking for? "- Project & Program Management
Six Sigma and/or delivery excellence industry practices or programs
Ability to establish strong client relationship
Ability to manage multiple stakeholders
Adaptable and flexible
Collaboration and interpersonal skills
Problem-solving skills
Commitment to quality
Negotiation skills
Process-orientation
Thought Leadership"-Candidate should have overall experience 15+ years with 8+ years of experience in operational excellence, process improvement. Preferably in a GBS or a BPO organization
Roles and Responsibilities:
In this role you are required to identify and assess complex problems for area of responsibility
The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
Requires adherence to strategic direction set by senior management when establishing near-term goals
Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
Some latitude in decision-making in involved
you will act independently to determine methods and procedures on new assignments
Decisions individual at this role makes have a major day to day impact on area of responsibility
The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts
