Relationship Manager- Inside Sales ( Client servicing )- Ludhiana

Roles and Responsibilities

• Client Servicing & Relationship Management
• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on oerings to keep clients informed and interested.

. Client Servicing & Relationship Management

Build trusted relationships with assigned clients and act as their primary point of contact.
Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged. Understand client business goals and suggest relevant solutions to help them achieve better results.
Share product/service updates, new features, or add-on oerings to keep clients informed and interested.

Retention & Renewals :-
Drive timely contract renewals and ensure minimal client churn.
Track client usage, engagement levels, and overall satisfaction to ensure high retention.
Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling
Identify opportunities to expand client engagement through relevant upsell and cross- sell solutions.
Collaborate with internal teams to customize oerings as per client needs.

Collaboration & Reporting
Coordinate with support, operations, and product teams to resolve client queries quickly.
Maintain accurate records of all client interactions, renewals, and account activities in CRM.
Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

INTERESTED CANDIDATES CAN SHARE THEIR CV ON 8924089046 OR anushka.srivastava@tradeindia.com