Job Description:
We are looking for a Recovery Manager who can manage 90+ DPD accounts (NPA) collections ensuring target achievement and performance of the team.
Roles Responsibilities
Requirement Skills
Able to handle 90+ DPD accounts and to achieve set target on monthly basis. Strong follow up and recovery mindset, design and review logic of field follow up for the portfolio managed towards achievement of target set. Should able to do tracing for non connected customer. Responsible for reaching out to delinquent consumers to collect payment for past due/delinquent loans improve recovery rates on the assigned Portfolio. Drive the performance of collections team, identify areas of weaknesses, recommending solutions, and supporting the collection team to achieve targets. Ensure timely allocation of cases to Collections team based on Geography and Vintage. Ensure the collection efficiency through daily reports and regular reviews with the team. Develop collection improvement initiatives based on current market trends and competitors. Achieves department goals and objectives daily, weekly and monthly. Will be responsible for handling Team leaders, Tele callers or FOS based at vendor premises Candidate should be Graduate/ Post Graduate from the recognized institute Candidate with at least 5+ years of experience as a recovery manager in Bank / NBFC s major expertise in NPA collection above 90+ DPD accounts Should have knowledge of NBFC/ Financial institute/ Bank products such as Personal Loan, Segment/Category loans (Solar Rooftop/ Education/ Home Decor/ Health Care) Proficiency in using respective collections software and tools Strong analytical and problem-solving abilities Should be able to work under delivery pressure Should be having strong leadership, analytical skills, strategic thinking, and a deep understanding of banking/ non-banking collections. 