Job Description
We are hiring!
Mandate : West or South Region Experience & Quick commerce Experience
Regional & Central Operations
Own end-to-end operational performance across all assigned cities and states
Coordinate and monitor ground logistics fleet
Act as control tower monitor order lifecycle from creation to closure daily
Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution
Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met
Drive continuous process improvements to eliminate recurring failures
Vendor & Partner Management
Own relationships with logistics partners, transport vendors, warehouses, and service providers
Drive performance through structured data-backed reviews and action plans
Ensure SLA and contractual compliance; manage escalations with clear ownership and TAT
Conduct regular business reviews; identify gaps and implement corrective actions
Data Analytics & Insights
Analyze operational dashboards to identify trends, root causes, and efficiency gaps
Build and maintain performance scorecards for regions, cities, and vendors
Translate data into actionable recommendations to improve cost, speed, and experience
Technology & Process Excellence
Leverage platforms for visibility and control; champion adoption of new tools and dashboards
Collaborate with Product and Tech teams to identify automation opportunities
Enforce SOP compliance across all operational stakeholders
Field Operations & Governance
Conduct regular field visits to partner locations, warehouses, and hubs
Perform audits; identify operational gaps and implement fixes with accountability
Ensure adherence to safety, quality, and operational standards
Regards
Muskan Chauhan
Contact : 9311558320