Product Trainer

Position Overview

We are seeking a dynamic Product Trainer to design and deliver training programs that empower our Sales, Support, and cross-functional teams with deep product knowledge. The ideal candidate will bridge the gap between product development and customer-facing teams, ensuring consistent understanding, adoption, and effective communication of our solutions.

Key Responsibilities

• Training Program Development
• Design and deliver structured training modules for Sales, Support, and other teams.
• Create engaging content (presentations, manuals, e-learning, workshops).
• Sales Enablement
• Train sales teams on product features, benefits, and differentiators.
• Support sales demos and help reps handle client objections confidently.
• Support Enablement
• Train support staff on troubleshooting, FAQs, and product workflows.
• Reduce ticket resolution time by improving product knowledge.
• Cross-Functional Training
• Conduct sessions for Marketing, Customer Success, and other departments.
• Ensure consistent messaging and product positioning across teams.
• Continuous Improvement
• Gather feedback from trainees and update training materials regularly.
• Collaborate with Product, Sales, and Support leaders to align training with business goals.

Qualifications

• Bachelors degree in Business, IT, or related field.
• 2–5 years of experience in Product Training, Sales Enablement, or Customer Success.
• Strong communication, presentation, and facilitation skills.
• Ability to simplify complex technical concepts for diverse audiences.
• Experience with SaaS or IT products preferred.

Key Skills

• Product expertise with ability to translate technical features into business value.
• Training delivery (in-person & virtual).
• Content creation (manuals, videos, e-learning).
• Stakeholder collaboration across Sales, Support, and Product teams.
• Analytical mindset to measure training effectiveness.

Why Join Us

• Opportunity to shape how teams understand and deliver our product value.
• Work closely with Sales, Support, and Product leaders.
• Be a key driver of customer satisfaction and revenue growth.