Process Analyst

Graduate pass or pursuing graduation
• Excellent verbal and written communication skills in English
• Strong problem-solving and decision-making abilities
• Willingness to work in flexible hours
• Basic computer knowledge of Internet Surfing, MS Office - Excel, Word

Job Responsibilities:
• Handling customer inquiries via phone, email, and live chat and resolving complaints, and
providing information about products and services
• Keep accurate records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate team,