Platform Engineer MS365 Satelite & Other Collab

Platform Engineer MS365 Satelite & Other Collab

Project context

As an engineer for MS365 Satelites , you will play a crucial role in ensuring the smooth operation and optimal performance of MS365 Satelite applications

MS Viva, Jira, Monday.com, Lucid Chart, Confluence, Adobe, Jira

Work Location : Koregaon Park, Pune

Work model: Hybrid working (3 days / week in office)

Work hours: CET Time zone (9 hours)

Goals and deliverables

• Support Operation:
  1. Act as L3 to resolve escalated incidents from L2 and helpdesk
  2. Intervene on the resolution of complexed incidents in collaboration with other technical domains
  3. Contribute and maintain RCA documents
  4. Analyze recurring incidents to identify root causes and implement corrective/preventive measures to minimize future occurrences.
  5. Oversee the lifecycle of user accounts and licenses (access to specific licenses/features, license cleaning, etc.).
  6. Maintain accurate and up-to-date system configurations.
  7. Support the SME in the delivery of specific reporting and analysis.
  8. Support the SME in the governance with 3rd party services connected to MS365 ecosystem
  9. Participate and contribute in operational committees and meetings with SME and Platform managers focusing on operation and support KPIs
  10. Support technical planning, testing, and implementing changes to the services.
• Continuous Improvement and Transformation:
  1. Identify opportunities for process improvement and automation to enhance operational efficiency.
  2. Execute security controls, policies and related governance to improve the platform s security (ex: 3rd party governance, Oauth restrictions, etc.)
  3. Contribute to transformation projects by bringing your knowledge and technical expertise of these services (ex: service version upgrade, build of a new integration, service evolutions.).
• Documentation and Training:
  1. Develop and maintain
     1. HLD/LLD of applications
     2. Incident Resolution Matrix
     3. Knowledge base support articles
     4. User guides and training materials for helpdesk and users
  2. Contribute to building a comprehensive documentation of the application s architecture, processes and procedures (ex: service requests, account lifecycle management, integrations, etc.).

Education and Experience

• Bachelor s degree in Information Technology, Computer Science, or a related field.
• Proven experience in supporting the operations of related applications
• Strong understanding of such tools and technologies, and knowledge of their ecosystem.
• Relevant certifications (e.g., MS365, ITIL,) are a plus.

Skills and Behavioral Competencies

• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and manage time effectively.
• Customer-centric approach to support.
• Attention to detail and accuracy.
• Understanding of ITIL v4 service management principles.
• Passion for technology and a desire to learn new skills.

Language Skills

• Proficiency in speaking and writing in English

Expected skills

The company did not specify expected skills on this RFP.

Location

• Project location Pune - Pune, Maharashtra, India
• Execution modality Occasional remote

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.