Job Description
Job Purpose
Plan, execute, install, maintain & ensure high up time of all PCs, Laptops, Servers, Printers, Scanners, Video Conferencing equipment, LAN / WAN and installed software.
Enforce compliance adherence w.r.t IT / Info security processes & policies.
Job Context & Major Challenges
Job Context:
IT needs to provide and support infrastructure for effective information and communication systems. This position is required to support ever changing Information Technology and user expectations.
Major Challenges
- Managing high uptime of WAN link thru service provider for which dependency is with third party
- Providing quick resolution & guiding engineer with minimum inputs from user w.r.t problem
- Controlling unauthorised software installations
- Induce user to adopt best IT practices & work in secured manner link
KRA 1: IT Infrastructure Planning & Operations Management
Supporting Actions:
- Implement preventive maintenance schedules to ensure optimum performance of IT infrastructure.
- Ensure closure of IT service requests within agreed SLAs.
- Coordinate with internal teams and external vendors to maintain IT system availability.
- Maintain and update the Information Asset Register.
- Support physical verification of IT assets in coordination with Accounts.
- Generate MIS reports and support budget preparation.
- Assist in capacity planning and resource optimization.
- Support cost control initiatives and WCM implementation activities.
KRA 2: Hardware, Software, Network & Application Support
Supporting Actions:
- Monitor SCCM, antivirus status, network performance, and service calls on a daily basis.
- Administer servers, databases, and business applications.
- Ensure timely maintenance of in-house software and hardware systems.
- Maintain 100% backup and restoration readiness for critical data.
- Regularly update and maintain the local intranet portal.
- Coordinate with AMC vendors to ensure maximum uptime of IT assets.
- Ensure software license compliance and adherence to IT policies.
- Monitor server health, event logs, vulnerabilities, and network performance.
- Provide SAP Basis support and support Adityadisha, E-Learning, and other digital platforms.
- Extend IT support to CSR activities, schools, recreation clubs, and officers' clubs.
KRA 3: Information Security & Compliance
Supporting Actions:
- Support achievement of Green Level in Group Information Security Surveys.
- Assist in ISO 27001 audit readiness and compliance activities.
- Ensure effective implementation of information security controls and policies.
- Record, track, and support closure of IT security incidents.
- Conduct periodic vulnerability assessments and security reviews.
- Ensure adherence to backup and disaster recovery plans.
- Create awareness among users regarding information security practices and compliance requirements.
KRA 4: User Enablement & Skill Development
Supporting Actions:
- Conduct user training programs to improve IT system adoption and productivity.
- Provide IT infrastructure and technical support for training sessions.
- Assist users in publishing content on WSS, Intranet, Onstream, Adityadisha, and ULink.
- Provide guidance and support to end users on IT applications and systems.
- Identify self-learning opportunities and enhance technical competencies through training and certifications.
- Stay updated with emerging technologies and best practices in IT operations and information security.
**Relocation to Plant**