Experience
Up to 5 yrs
Salary (CTC)
₹11.4L - ₹16.3L
Job Location
Not specified
Vacancy
1
Designation
Operations Manager
Job Type
ONSITE
Job Description
Loan Operations & Processing
Coordinate loan files from login to disbursement with Credit and Central Operations teams.
Ensure loan files are complete with all mandatory documentation including KYC, financials,
agreements, property documents and sanction conditions before submission for
disbursement.
Support pre-disbursement and post-disbursement operational activities at the branch level.
Track case movement across stages and coordinate with stakeholders to ensure timely
disbursement and processing.
2. Repayment & Loan Servicing
Update customer repayment receipts and collections in system on a regular basis.
Monitor cheque clearance, bounce cases and cheque re-presentation tracking.
Process loan part payments, foreclosure requests and closure formalities in system.
Coordinate issuance of NOC / Loan Closure letters and account statements to customers.
3. Customer Service & Relationship Handling
Act as the primary point of contact for walk-in customers at the branch.
Assist customers with loan applications, documentation requirements, repayment queries and
servicing requests.
Resolve customer grievances or escalate unresolved issues to relevant teams.
Provide updates to customers regarding loan status, disbursement and servicing
requests.
4. Documentation Management, MODT & Compliance
Ensure proper documentation hygiene for all loan files maintained at the branch.
Verify completeness of documents including loan agreements, KYC documents, property
papers, sanction letters and declarations.
Coordinate execution and tracking of MODT (Memorandum of Deposit of Title Deeds) or other
collateral-related documentation where applicable.
Ensure all loan documentation is executed as per regulatory and internal policy requirements.
Maintain updated records for audit, compliance reviews and regulatory inspections.
5. Loan File Management & Storage
Maintain structured and secure storage of loan files and customer documents at the
branch.
Ensure proper file indexing, inwarding and tracking of documents sent to central storage
or vendors.
Maintain records of document movement, retrieval requests and outward dispatch.
Ensure adherence to company policies regarding physical document custody, archival and
retrieval processes.
Coordinate with document storage vendors and central operations for file storage and
retrieval.
6. Reconciliation & Operational Controls
Perform debit and credit reconciliation for customer accounts and branch transactions.
Maintain branch MIS related to loan files, collections, disbursement and servicing
activities.
Identify operational discrepancies and coordinate with relevant teams for resolution.
7. Branch Administration
Maintain branch inward/outward registers and operational trackers.
Coordinate with vendors for courier, document storage, housekeeping and other
administrative activities.
Support the Branch Manager in ensuring smooth day-to-day branch operations.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.