Operations Manager

Leads Operational Excellence and the Customer Experience:

• Role models expected behavior and coaches team on hospitality standards
• Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Cafe expectations
• Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner
• Empowers the team to satisfy Customer needs and resolve concerns
• Removes barriers to delivering Hospitality behaviors during shift.

Builds Team Talent:

• Treats all team members fairly and with respect
• Supports the training of new team members
• Recognizes team members for team contributions
• Holds team members accountable for their behavior and performance
• Provides coaching to team members to improve performance
• Provides communication to team about goals and performance

Drives Sales Growth:

• Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements
• Executes new product rollouts
• Responsible for system growth as well new store sales

Flexibility and Adaptability:

• Acts quickly to solve problems in area of responsibility
• Provides feedback and suggestions to improve performance
• Is flexible with work schedule as business needs
• Understands and complies with all procedures and policies
• Provide action plans to address issues and opportunities and effective execution of the same
• Seeks to understand goals and results and how they personally contribute to them

Plans and Communicates:

• Discusses issues with other support functions of the circle and prepares the action plan
• Discusses the business plan and brings out the alignment
• Involves entire team by communicating goals, results, and action plans

Business Analytics :

• Should be able to make all day to day operational reports and analyze them for business excellence
• Should be proficient in excel, words and powerpoint
• Responsible and drive Bottom Line:
• Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines
• Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines
• Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentives.