NovelVox
Overview
NovelVox is a global software company specializing in omnichannel contact center solutions. They offer a suite of products designed to enhance agent productivity, improve customer experience, and streamline contact center operations. Their solutions integrate with various CRM and telephony platforms, providing a unified agent desktop and comprehensive reporting capabilities.
About Us
NovelVox is a software product engineering company that delivers Contact Center Agent Experience Technology. We specialize in providing contact centers with agent-facing solutions that integrate seamlessly with leading communication platforms such as Cisco, Avaya, Genesys, Amazon Connect and Microsoft. Our core strength is to deliver out-of-the-box integration with all major platforms with minimal customization.
Vision
To be the leading provider of agent experience solutions, transforming contact centers into customer engagement hubs.
Mission
To empower contact centers with innovative agent experience technology that drives efficiency, improves customer satisfaction, and enhances business outcomes.
Culture
NovelVox fosters a culture of innovation, collaboration, and customer focus. They emphasize employee growth and development, encouraging creativity and problem-solving to deliver cutting-edge solutions. They value teamwork, integrity, and a commitment to excellence.
Headquarters
Roswell, Georgia