Networking III

Primary Responsibility: Percent of Time Spent on Task (1-100%)

• Plan, design and implement Networking solutions and resolve a wide range

of complex issues using professional concepts and company policies and

procedures.

• Works on problems of diverse scope where analysis of data requires

evaluation of identifiable factors

• Exercises judgment within defined procedures and practices to determine

appropriate action.

• Taking over on incidents escalated by Level 2 support and/or customers as

per documented guidelines.

• Remote testing/triage to validate alert/event/incident.
• Working with customer/vendor specialists to isolate and resolve higher

level network issues, not localized to single sites.

• Escalating with vendors/customers and troubleshooting issues with their

specialists to work through critical/escalated/chronic/aging issues to

resolution.

• Performing triage/troubleshooting with field engineers during site visits and

vendor meets to identify/resolve advanced device hardware, configuration

and/or software/IOS issues.

50%

• Conduct and provide RCAs to customers for major incidents, critical

escalations & chronic/repetitive issues.

• Provide technical network consultant services for the customer.
• Leading testing, implementation, validation and all technical aspects of

change management.

• Leading all technical aspects of problem management. 20%
• Providing support for tools audit and QA activities being performed by Team Leads & Management.
• Providing training to Level I and II associates.
• Building and managing the knowledge base (including creation of network

topology maps & design documents).

• Lead technical panel for hiring of Level 2/3 associates.
• Lead all technical aspects of service transitions. 20%
• Allocate time and tasks in the Time Reporting System
• Other duties as assigned

10%

What typical decisions does this job have total authority for making?

No typical decisions all aspect need to follow procedures and an approval process.

What typical decisions does this job refer to others for approval?

If associate is part of a Panel of users that make up a Change Advisory Board (CAB) they can provide input and approval for a change.

What level associate (job title) provides work direction for this job?

- IT Systems Manager

What level associate (job title) reviews and approves work in progress or when completed?

- IT Systems Manager

Education & Experience

Minimum Requirements typically required for someone to be performing fully (competent) in this job:

Level of Formal Education: Professional degree and/or expert certification or technical training, or equivalent combination of education and experience.

Area of Study: IT, or other relevant areas

Years of Experience: 8+ years

Type of Experience: • Significant related work experience on Cisco product line, including Cisco router/switches/Security Appliances/SD-WAN. • Detailed knowledge and experience with complex network and security design for large enterprise environments • TCP/IP network administration experience. • Experience administering BGP an OSPF routing protocols • Experience of Cloud Infrastructure (Azure or AWS) • Load Balancing Experience (F5 / Cisco) • Experience performing in depth network, system and application performance troubleshooting and protocol analysis

Special Certifications:

(CPA, Etc.) • CCNP, CCIE • Professional level, or a single specialist/expert level, training & certifications in data networking by any leading vendor, i.e., Cisco, Juniper, Fortinet, Meraki, Checkpoint, Palo Alto. • Professional/Expert level certifications in multiple specific/specialized networking skills (InfoSec, Voice, Wireless, Data Center, Cloud, Service Provider, SD-WAN etc.) • Cloud certification (Azure or AWS) • ITIL v5 Foundation training/certification.

Language Skills: • Written and Oral English

Technical Competencies: • Experience in scripting and automation. • Knowledge/understanding of SDN and other futuristic Cloud based network deployments. • Knowledge/understanding of IoT and RPA concepts. • Ability to work independently and skilled in exercising a high degree of initiative, independent judgment, discretion and decision-making to achieve organizational objectives.

• Strong communication and interpersonal skills with a demonstrated ability to influence others and communicate IT concepts to a broad range of technical and non-technical staff. • Display strong analytical and problem-solving skills. • Ability to accomplish tasks under pre-defined and tight/stressful timelines. • Display self-motivation to accomplish tasks and projects as needed. • Incident management

Competencies: • Problem Solving • Functional / Technical Skills • Time management • Efficient communication skills • Learning on the fly • Priority setting • Customer service

Information Systems:

(People Soft, etc.)

• MS Office (Word, Excel and VISIO)

Financial Responsibility

Additional Comments:

Responsible for designing and costing (using cost estimator tools) services.

Management/Supervisory Authority

Does this job manage or supervise associates? * Yes No

*A current organizational chart must be attached.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.