IT Administrator

Job Summary

We are seeking an experienced IT Administrator to manage and support the organization s IT infrastructure, ensuring secure, reliable, and efficient technology operations. The ideal candidate will have hands-on experience in managing enterprise networks, servers, cloud services, endpoint security, user administration, and IT assets within a software development environment. This role requires strong technical expertise, excellent troubleshooting skills, and a proactive approach to maintaining business continuity and information security.

Key Responsibilities

• Administer and maintain Windows/Linux servers, Active Directory, DNS, DHCP, file servers, and virtualization platforms.
• Monitor and maintain LAN, WAN, Wi-Fi, VPN, firewalls, and network infrastructure.
• Ensure high availability, performance, and reliability of IT systems and services.
• Perform system upgrades, patch management, and routine maintenance.
• Provide Level 2/Level 3 technical support for hardware, software, network, and application issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
• Manage onboarding and offboarding activities, including user account creation, access provisioning, and asset allocation.
• Resolve incidents and service requests within defined SLAs.
• Administer Microsoft 365/Google Workspace environments.
• Manage email services, Teams/Slack, SharePoint, OneDrive, and collaboration platforms.
• Support cloud identity management and security configurations.
• Assist with cloud infrastructure administration on AWS, Azure, or Google Cloud as required.
• Implement and maintain endpoint protection, antivirus, encryption, and device management solutions.
• Enforce IT security policies, password standards, and access controls.
• Monitor security alerts and coordinate remediation activities.
• Support compliance initiatives such as ISO 27001, SOC 2, GDPR, or other applicable standards.
• Maintain backup, disaster recovery, and business continuity procedures.

IT Asset & License Management

• Maintain inventory of IT hardware, software, and software licenses.
• Track procurement, warranty, maintenance contracts, and asset lifecycle.
• Ensure compliance with software licensing requirements.
• Coordinate with vendors for procurement, warranty claims, and technical support.

Network Administration

• Configure and troubleshoot routers, switches, wireless access points, and firewalls.
• Monitor network performance and resolve connectivity issues.
• Implement network security measures and VPN access.
• Maintain documentation of network architecture and configurations.

Documentation & Compliance

• Prepare and maintain IT policies, SOPs, user guides, and technical documentation.
• Maintain system configuration records and change management documentation.
• Participate in IT audits and ensure compliance with internal and external requirements.

Strategic & Partnerships

• Coordinate with hardware, software, internet, and cloud service providers.
• Evaluate and recommend IT solutions to improve operational efficiency.
• Support IT infrastructure upgrade and digital transformation projects.
• Manage IT budgets related to hardware, software, and infrastructure where applicable.

Required Qualifications

• Bachelor s degree in Computer Science, Information Technology, Electronics, or a related field.
• 5+ years of experience in IT Administration, System Administration, or Infrastructure Support.
• Strong knowledge of Windows Server, Linux administration, and Active Directory.
• Experience with Microsoft 365 or Google Workspace administration.
• Good understanding of TCP/IP, DNS, DHCP, VPN, routing, switching, and firewalls.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Knowledge of endpoint management and security tools.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud).
• Experience with backup and disaster recovery solutions.
• Strong troubleshooting and analytical skills.

Preferred Qualifications

• Certifications such as Microsoft Certified, Azure Administrator, AWS Certified SysOps Administrator, Cisco CCNA, VMware VCP, ITIL Foundation, or CompTIA Network+/Security+.
• Experience supporting software development teams and DevOps environments.
• Knowledge of scripting languages such as PowerShell or Bash.
• Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or SCCM.
• Experience with SIEM, monitoring, or log management tools.

Key Competencies

• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service orientation.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong documentation and organizational skills.
• Attention to detail with a focus on security and compliance.
• Ability to work independently and collaboratively with cross-functional teams.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.