Experience
6 - 12 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Bilingual Customer Service Representative
Job Type
ONSITE
Job Description
Job Description:
Key Responsibilities:
Requirements:
Work Details:
Disclaimer:
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
AMF Synergy Vision is hiring Multilingual Customer Support Executives for a leading Healthcare Project . This role involves providing exceptional patient support via calls and emails in English + one regional language (Gujarati / Marathi / Assamese / Bengali / Hindi).
- Handle inbound/outbound calls and emails to assist patients with appointment bookings, enquiries, and healthcare support .
- Ensure 100% accurate documentation of patient details in relevant tools.
- Maintain quality, AHT (Average Handling Time), and process compliance .
- Adapt to 24/7 rotational shifts (for males) or day shifts (6 AM 8 PM for females) with 1 rotational day off weekly.
- Stay updated on medical terminology (training provided) and process changes.
Education: HSC (12th pass) / Diploma / Graduate / Postgraduate.
Languages: Fluent in English + one regional language (Gujarati / Marathi / Assamese / Bengali / Hindi).
Skills:
- Neutral Indian accent & exceptional phone etiquette.
- Strong customer service, active listening, and attention to detail .
- Ability to build rapport with patients and work in a team. Shift Flexibility:
- Male Candidates: 24/7 rotational shifts (any 9 hours).
- Female Candidates: Day shifts (6 AM 8 PM, any 9 hours).
Language Combination
Fresher ( )
6 12 Months Exp ( )
- Training: Comprehensive onboarding provided.
- Employment Type: Permanent.
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.