Skill required: Talent & HR - Employee Data Process Design
Designation: Measurement & Report Analyst
Qualifications:BE/Master of Business Administration
Years of Experience:3 to 5 years
Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The HR Portal Content Management Analyst is responsible for managing, maintaining, and optimizing HR portal content to ensure accuracy, relevance, and accessibility for employees and managers. The role involves content creation, editing, publishing, and governance across HR knowledge bases and self-service portals. The analyst ensures alignment with HR policies, supports knowledge management initiatives, and enhances user experience by delivering clear, compliant, and user-friendly content.
What are we looking for "
3+ years years of experience in content management, HR operations support, or knowledge management roles
Experience in HR shared services or portal management preferred"
Graduate in any discipline
"Must be open to Australian shift timings:(9 am to 5 pm) Australian time"
Understanding of HR processes and shared services operations
Experience with content management systems (CMS) and HR portals
Familiarity with tools such as SharePoint, ServiceNow Knowledge, or similar platforms
Strong written communication and content structuring skills
Attention to detail and content quality assurance mindset
Basic understanding of knowledge management frameworks
Ability to manage multiple content updates and deadlines
Understanding of Australian employment guidelines (Fair Work standards, leave policies, employee communication compliance)
Awareness of data privacy regulations applicable in Australia
Roles and Responsibilities:
Create, edit, and publish HR content on portals, intranet, and knowledge management systems
Ensure all content is accurate, up-to-date, and aligned with HR policies and procedures
Perform periodic content audits and maintain version control
Collaborate with HR, legal, and compliance teams to validate content
Manage knowledge articles, FAQs, and user guides for HR processes
Ensure consistency in tone, formatting, and branding across content
Support localization of content for Australia-specific policies and practices
Monitor portal usage analytics and recommend content improvements
Maintain compliance with data privacy and information security standards
Contribute to knowledge management and continuous improvement initiatives
Qualification BE,Master of Business Administration
