Skill required: Business Reporting & Governance - Reporting Analytics

Designation: Measurement & Report Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do

Supports an account to deliver one or more of the following Field Ops scope of services: change control, issue/problem management, governance, satisfaction surveys, reporting, and service definition framework. Liaises with Service Management Process Owners for Capability, Governance, Change, Issues, Satisfaction Surveys and Reporting Liaises with Internal Controls and Compliance Team as required

What are we looking for

Education: Bachelor-s degree (or geography equivalent)- Business or technology preferred Work Requirements: Minimal to no travel Flexible hours to accommodate global meeting times Knowledge/Skills Requirements: Required Effective communication and organization skills Power BI Dashboard Development Demonstrated expertise in designing, developing, and maintaining interactive Power BI dashboards and reports that integrate data from multiple sources Proven ability to build robust data models, create advanced DAX measures, and transform complex datasets into compelling visual narratives. Skilled at delivering actionable insights that support business reporting, governance, performance management, and strategic leadership decision-making. Polished, professional presence Experience in Service Management processes and reporting on SLA metrics Demonstrated ability to achieve customer satisfaction through a managed service framework Facilitation skills Virtual teaming experience Adaptability to change Effective collaboration skills and experience Adept in working across a heavily matrixed organization Nice-To-Have Prior outsourcing experience Implementation skills Process design experience

Roles and Responsibilities:

Collaborates with Center of Excellence team members on reporting, change, and satisfaction survey capabilities Supports continuous improvement and organization development activities Participates in ad hoc area or global projects as required Responsible for delivering one for more of the following to one or more accounts: Reporting Capability: Collect performance data from service delivery, etc. Produce first draft of client facing reports Perform metric gap & trending analysis Produce final drafts for operational reports & business reports Change Capability: Change Form Management Facilitate Impact Assessment Submit for Approval Verification Tracking Communication Reporting Satisfaction Survey capability: Validate input Rollout survey Send reminders Close/consolidate results Preliminary analysis Accountability/Scope: Accountable for the completion of standard and non-standard tasks within the scope of the function. Selects the most appropriate procedures from a given set of solutions/procedures. Able to recognize and act on non-standard situations and adapt work to business goals. Escalates issues and seeks advice when faced with complex issues/problems. May have regular interaction with users around first line queries/requests for information. Subject to general supervision of progress against results. Applies procedures to ensure accuracy of output and adopts continuous improvement approach. People/Knowledge: May coordinate the work of a small team in areas of high volume transaction processing. Required to share knowledge and experience with others. Required to assist less experienced or temporary staff. Working knowledge of one functional area. Sufficient understanding of a range of standard processes/individual complex procedures to enable application of existing practices and minor modification where approved.

Qualification Any Graduation

Measurement & Report Analyst

Job Description

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