Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end.
VDR should be 100%.
Owner of the field fraud management processes, through a central lead team, in co-ordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports
Review and tracking of location visits by location RCU Managers.
Support Field team with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure.
To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate.
Ensure proper handholding on all Automation process RCU projects. Continuously improvement on TAT.
Ensure error free dashboards are circulated within defined period
Propose changes suggestions in credit policy-location wise (whenever required)
Drive all internal process in a manner that the reporting of suspected frauds is timely and fraud is caught before disbursal of loan to minimize fraud loss.
Proactively identifying fraud trends and taking effective corrective measures.
Evaluate the current frauds process continuously and changes to be more effective.
Effectively engaging with Operations, collections and Sales team to understand and contribute to overall processes and reduction in Fraud loss across all Location.
Ensuring highest levels of employee relationship, motivation engagement to drive results high levels of employee satisfaction.
