Experience
2 - 4 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Key Account Manager
Job Type
ONSITE
Job Description
New Business Development - Delhi, Mumbai, Hyderabad, Surat, Lucknow, Chandigarh
Key Responsibilities
- Sell Logistics services to D2C/Brand enterprises - Responsible for Account Management, New Business Development (NBD), revenue, and profitability
- Build bespoke solutions and pricing
- Coordinate with internal and external tech stakeholders to improve the current tech product capability
- Manage and grow existing clients
- Nurturing client relationships, building Positive client experience and maintaining strong client relationships, retaining the business, and identifying growth opportunities
- Conducting business reviews with clients and focusing on service delivery experience
- Escalating and resolving areas of concern as raised by clients.
- Monitoring performance against service level agreements and flagging potential issues for timely resolution
Requirements
- Strong in Program Management and data analytics. Advanced Excel and SQL are mandatory
- Preferred to have knowledge of the e-commerce Industry
- 2-3 Years of experience in Client Relationship Management and CX analytics
- Strong Interpersonal Skills
- Proactive and self-driven with a great sense of ownership
- Strong problem-solving and prioritization skills with an eye for detail.
- Good at negotiation and persuasion.
Keywords
Program Management
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