Jira Atlassian L2 Support Engineer

• Provide Level 2 technical support for Jira, Confluence, Bitbucket, and other Atlassian tools.
• Investigate and resolve issues escalated from Level 1 support in a timely manner.
• Troubleshoot workflows, permission schemes, custom fields, and other configurations in Jira and Confluence.
• Monitor system performance and health, identifying and resolving issues proactively.
• Assist in user and group management, project configurations, and automation rule setups.
• Collaborate with cross-functional teams (DevOps, QA, Project Managers) to support integration and usage of Atlassian tools.
• Maintain documentation for common issues, solutions, and configuration guides.
• Escalate complex issues to Atlassian support (Level 3) or internal development teams as needed.
• Assist in plugin installations, upgrades, and minor tool customizations.
• Participate in Atlassian system maintenance and patching activities.

• 2 4 years of experience in Atlassian Jira/Confluence/Bitbucket support or administration.
• Solid understanding of Jira project schemes, workflows, issue types, and permission models.
• Familiarity with Jira Service Management (JSM) and Confluence administration.
• Experience in troubleshooting Atlassian Marketplace apps/plugins (e.g., ScriptRunner, Xray, etc.).
• Ability to read and analyze log files (Jira logs, application logs).
• Basic scripting knowledge (e.g., Groovy, JQL, or Bash) is a plus.
• Experience with incident management tools and ticketing systems.
• Familiarity with REST APIs and integration troubleshooting is a bonus.

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and prioritize tasks effectively.
• Team player with a customer-centric mindset.

• Atlassian Certified Professional (ACP) certification is a plus.
• ITIL Foundation or similar certification is desirable.
• Exposure to CI/CD pipelines, DevOps tools, or Agile frameworks

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