IT Support Professional

Cimmons is looking for IT Support Professional to join our dynamic team and embark on a rewarding career journey.

• As an IT Support Professional, your role is to provide technical assistance and support to end-users within the organization
• You will be responsible for resolving hardware, software, and network issues, ensuring that computer systems and technology resources are operating effectively
• Responsibilities:Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems
• This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals
• Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system
• Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service
• Install and configure systems: Set up new computer systems, install operating systems, software applications, and hardware components
• Ensure that systems are properly configured and optimized for performance
• User training and guidance: Educate end-users on basic computer operations, software usage, and best practices
• Provide guidance and assistance in utilizing IT resources effectively and securely
• Network troubleshooting: Troubleshoot network connectivity issues, including LAN, WAN, and internet connectivity
• Collaborate with network administrators and service providers to resolve complex network problems
• Data backup and recovery: Perform regular data backups, ensuring the integrity and availability of critical information
• Assist users in data recovery and restoration in case of system failures or data loss incidents
• IT documentation: Maintain accurate documentation of support activities, including ticket resolutions, troubleshooting steps, and knowledge base articles
• Contribute to the development and maintenance of IT policies, procedures, and user manuals
• System upgrades and maintenance: Assist in the deployment of software updates, patches, and system upgrades
• Conduct routine maintenance tasks, such as system monitoring, performance tuning, and preventive maintenance activities
• Security and antivirus management: Implement and enforce security measures to protect computer systems and data from unauthorized access, malware, and other security threats
• Update antivirus software and ensure systems are protected against known vulnerabilities
• Collaborate with IT team: Work closely with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues and contribute to IT projects and initiatives
• Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience in providing technical support and troubleshooting hardware, software, and network issues
• Strong knowledge of desktop operating systems (eg, Windows, macOS) and office productivity applications
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting network connectivity
• Proficiency in configuring and supporting hardware devices, such as desktops, laptops, printers, and mobile devices
• Excellent problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks
• Strong customer service orientation and interpersonal skills
• Good communication skills, both written and verbal
• Ability to work independently and collaboratively in a team environment
• Familiarity with ITIL (Information Technology Infrastructure Library) best practices is a plus
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are advantageous