IT Support Engineer

Position: IT Support Engineer

Company: Writer Information
Location: Kukatpally, Hyderabad
Experience: 1-2 Years
Offered Salary: 3 LPA
Working Days: 6 Days/Week
Shift: Rotational Shifts (24/7)
Week Off: Rotational

Job Summary

Writer Information is hiring an IT Support Engineer with 1-2 years of experience in Desktop Support, IT Helpdesk, or IT Infrastructure Support. The ideal candidate should have strong troubleshooting skills, excellent communication, and the ability to provide end-user technical support in a rotational shift environment.

Key Responsibilities

• Provide L1 technical support for desktops, laptops, printers, and peripheral devices.
• Troubleshoot hardware, software, Windows OS, and basic network issues.
• Install, configure, and maintain Windows 10/11 operating systems.
• Support Microsoft Office 365, Outlook, Teams, and other business applications.
• Manage user accounts, password resets, and Active Directory-related requests.
• Log and track incidents using ticketing tools and ensure timely resolution as per SLA.
• Escalate complex issues to L2/L3 support teams when required.
• Maintain IT asset inventory and documentation.
• Support onboarding and offboarding activities for employees.

Required Skills

• Windows 10/11 Administration
• Desktop & Laptop Troubleshooting
• Microsoft Office 365, Outlook & Teams
• Basic Networking (TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN)
• Active Directory
• Hardware & Peripheral Support
• Incident & Ticket Management
• Excellent Communication Skills

Eligibility

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 12 years of experience in IT Helpdesk/Desktop Support/IT Infrastructure.
• Strong troubleshooting and analytical skills.
• Customer-focused approach with the ability to work under pressure.
• Willingness to work rotational shifts and 6 days a week.

Preferred Skills

• Experience with ServiceNow, Jira, Zoho Desk, or similar ticketing tools.
• Basic knowledge of antivirus, endpoint security, and patch management.
• ITIL Foundation, Microsoft, or Networking certifications are an added advantage.

Immediate Joiners are Preferred.